We're here to help you get the most out of your Fast Unlimited Fiber service
Available 8 AM - 8 PM
Monday - Friday
We're locally owned and operated, which means we're not reselling someone else's service. We own and maintain our own fiber infrastructure, ensuring you get the best possible connection. Plus, all our profits stay in the community to support local businesses and families.
No! All our plans include unlimited data with no throttling. You can use as much internet as you need without worrying about overage charges or speed reductions.
No contracts required! You can cancel your service at any time with 30 days notice and no early termination fees. We believe in earning your business every month.
The $100 credit is automatically applied to your first bill, effectively giving you free service for your first month and a half. This credit is available to all new customers and is our way of welcoming you to the Fast Unlimited Fiber family.
We provide everything you need! This includes a fiber modem, WiFi router, and all necessary cables. Professional installation is included at no extra cost.
You can test your speed at speedtest.net or fast.com. For the most accurate results, connect directly to your router with an Ethernet cable and close other applications that might be using bandwidth.
First, try restarting your router by unplugging it for 30 seconds and plugging it back in. If that doesn't help, check if other devices are using bandwidth. If the problem persists, call our support line at (548) 588-2543.
Yes, you can use your own router, but we recommend using the one we provide as it's optimized for our network. If you choose to use your own router, we can provide basic setup assistance but cannot guarantee full compatibility.
Boost speeds are additional speeds available when our network has sufficient bandwidth headroom, typically during off-peak hours when network usage is lower. These speeds are included at no extra cost and provide enhanced performance when network conditions allow.
You can pay online through our customer portal, by phone at (548) 588-2543, or by mail. We accept credit cards, debit cards, and bank transfers. Auto-pay is available for your convenience.
Bills are due on the same date each month as your service activation date. You'll receive a bill 10 days before the due date, and payment is due within 30 days of the bill date.
No hidden fees! The price you see is the price you pay. This includes all taxes, fees, and equipment costs. The only additional charges would be for add-on services like VoIP phone service.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle, and we'll prorate any differences in your bill.
Contact us as soon as possible at (548) 588-2543. We understand that financial situations can change, and we're happy to work with you to find a payment solution that works for your situation.
Most installations take 2-4 hours, depending on the complexity of the setup. Our technician will call you 30 minutes before arrival and provide an estimated completion time.
Yes, an adult (18 or older) must be present during the installation. This person will need to sign the installation agreement and should be familiar with where you want the equipment installed.
Clear the area where you want the equipment installed, ensure there's a power outlet nearby, and have your WiFi password ready if you want to connect your devices during installation.
Yes, you can reschedule by calling (548) 588-2543 at least 24 hours before your scheduled appointment. We'll work with you to find a new time that's convenient.
Our technicians are experienced and will resolve most issues on-site. If there are any problems that can't be fixed immediately, we'll schedule a follow-up appointment at no additional cost.
Our local support team is here to help you
(548) 588-2543
Mon-Fri: 8 AM - 6 PM
123 Main Street
Your City, ST 12345
Mon-Fri: 8 AM - 6 PM